Service Recovery And Failure In Air Line Industry

Service Recovery And Failure In Air Line Industry Service recovery has taken over the whole world by storm. People hear the word service recovery and service failure over and over again. In the globalized world as people know it, the world seems to be getting smaller and yet it is expanding, the world is developing. Information can travel fast and easily, boundaries are being reduced gradually. This not only happen in the world generally but also in the business world specifically. By looking at this arising phenomenon, service recovery of companies in the management of business is getting more and more important for airline companies who are trying to explore the global market. The airline companies have to come up with the right strategy for different market in different countries. Without a good strategy in service recovery and the way how to decide complaints and resolved problems which called service failure, the airline companies will falter in the international market. While on the other hand, if an airline company has a good service recovery and can solved service failure, it will achieve success. The airlines industry involves a high degree of interaction between employees and consumers and so provides many opportunities for service failures to occur. The quality of service encounters is frequently determined by the action of front-line staff, whose experience and commitment may be limited and whose attitude may vary from one encounter to another. The inseparability of production and consumption means that failures occur at the point of consumption, providing little scope for correction without inconveniencing the passengers. However, failures, errors, mistakes, and complaints can frequently happen in the process of service delivery. A poor service or a service failure will result in dissatisfaction and this in turn will prompt a variety of responses which may include complaining, negative word-of-mouth and decisions not to repurchase. If it is impossible to avoid service failures and dissatisfaction, then it becomes increasingly important for organizations to understand how to manage such occurrences and minimize their adverse effects. There is a growing body of evidence to suggest that effective service recovery will generate a range of positive passengers responses with complaint handling being seen as a key element in service recovery. This research paper an overview of existing research relating to service failure, service recovery in airlines industry. The Emirates Airlines was founded in 1985, but it didnt start to show up on Americans radar until 2005, when they began service to New Yorks JFK. They are the fastest-growing airline in the world, and today Emirates has a fleet of 138 aircraft and serves over 100 destinations in 61 countries across six continents. Their North American gateways are: New York, Tokyo, Kuala Lumpur and Seoul. Their hub is Dubai (DXB), which is now the 15th busiest airport in the world by passenger traffic (40.9 million passengers in 2009). Literature review Service recovery and service failure in air line industry The service recovery and the service failure may directly influence each other. Generally, the service recovery in airline industry is concerned with the process of addressing service failures, which can be happened in that time when is the flight on the plane or before flight; more specifically, service recovery can be thought of as being concerned with the productive handling of complaints and includes all actions taken by a service provider in order to try to resolve the problem a passenger has with their organization. It is generally recognized that complaints are essential to institute a recovery effort. Without complaints, a firm may be unaware that problems exist and unable to appease unhappy passengers. Ennew and Schoefer (2006) stated that basic of service recovery strategy, which the model is used in airline industry as well, can be classified as: Apology: A first person apology rather than a corporate apology, and one which also acknowledges that a failure has occurred. Urgent reinstatement: Speed of action coupled with a gallant attempt to put things right even if it is not possible to correct the situation. Empathy: A sincere expression of feeling for the passengers plight. Symbolic atonement: A form of compensation that might include not charging for the service or offering future services free or discounted. Follow-up: An after-recovery call to ascertain that the consumer is satisfied with the recovery process. That service recovery also includes situations where the passenger has not expressed a complaint but the provider has recognized the failure and initiated a recovery procedure. Service recovery in airline industry refers to steps that are intended to identify and correct service failure. According Kuenzel, S and Katsaris, N, (2009), the necessity for service recovery is brought about by service failure. Service failure is defined as those situations when the service fails to live up to the passengers expectations or any service-related mishaps or problems that occur during a consumers experience of the firm. Service failure situations are especially inevitable in the airline industry due to the people factor nature of services, the high level of contact between employees and passengers due to the increasingly high demand of todays passengers. As one of the service industries, the airlines industry involves a high degree of personal interaction between staff, which are working in air company and passengers; miscommunication can lead to service failure. Responding effectively to consumer complaints can have a significant impact on satisfaction; repurchase intentions and the spread of word-of-mouth. However, in order to understand how best to deal with service failure and how best to handle complaints, it is essential to understand the way in which consumers react to service failure and how they respond to different approaches to service recovery. The service recovery in Emirates Airline Company, which is defined as all those actions taken by a service provider in order to try to resolve the problem that caused the service failure, aims not only to resolve the problems in order to minimize negative outcomes and retain passengers who are prefer this air company, but also to seek out and deal with service failures. After all, a good recovery, as well as reducing passengers negative emotions, also tries to increase the positive ones. While service recoverys effectiveness depends on several parameters, excellent recovery tactics can leave those passengers who experienced a service failure followed by successful service recovery with greater satisfaction than those who did not experience a service failure incident at all. However service recoverys major importance is owed to the fact that it affects passenger satisfaction and, as a consequence, passenger loyalty. Furthermore, a number of findings have shown that satisfaction with the service recovery directly affects a passengers intention to repurchase and to recommend the service provider. These relationships constitute the vital reasons why providers pay so much attention to service recovery because in financial terms loyal passengers can increase profits. (Kuenzel, S and Katsaris, N, 2009). The Emirates Airline Company believes that satisfaction plays a key role in the service industry and especially in the airline industry. As the airline industry has evolved, Emirates Airline has made great strides to define and understand satisfaction from the consumers perspective. The emphasis to comprehend what truly creates satisfied passengers has lead to an ever increasing body of literature surrounding satisfaction, how service providers create satisfied passengers and the effects that satisfaction has on businesses today. Competitive environment analysis is the factors which influence the air companys competitiveness in the market. It enables the airline company to understand its current competitors. The Emirates Airline, as air company is defined that the most important part in the value of service recovery and failure are consisted of professional staff which can be opened in a time for solving problems with passengers, improving passenger satisfaction, minimizing negatives emotions and making loyalty decisions for complaints. Methodology Service recovery and service failure in Emirates Airline Company For the past several years, many air line companies executives have ascribed to the widely circulated notion that a strong problem-recovery process is the key to enhancing passenger loyalty. Some claim to possess statistics that show a higher intent to return among passengers who experienced a problem followed by excellent resolution, compared to passengers who had a problem-free flight. The Emirates Airline has outperformed their rivals British Airways, Korean Airline and Delta Airline in a service quality report. This airline company is analyses the passenger experience from flight booking all the way through to check-in, baggage drop, boarding, plane conditions, in flight services such as food and beverage, entertainment and shopping, right through to disembarkation and final baggage claim. The Emirates Airline known that the service recovery builds passenger loyalty that brings passenger back from the brink of defection is putting a smile on a passengers face. A poor service reco very in structure of organization will result in dissatisfaction and this in turn will prompt a variety of responses which may include complaints, negative word-of-mouth and decisions not to repurchase. The effective service recovery will generate a range of positive passenger responses with complaint handling being seen as a key element in service recovery. Analyzing the structure inside of Emirates Airline as a large air company in the world and which model of organizations they used, I found that this company is provided and followed by service recovery strategies as an important element in service process. The service recovery strategies are consisted of eight components: 1. Act quickly (usually use as an apology) 2. Provide adequate explanations 3. Treat passengers fairly 4. Cultivate relationships with passengers 5. Learn from recovery experience 6. Learn from lost passengers as passengers 7. Fail-safe the service 8. Track complaints According this type of service recovery strategies, which was chosen by the Emirates Airline Company, I can say that this air company is tried to involves and to improve new methods of psychological behaviours in organizational process between employee and passenger, because it is interested in passengers positive recommendations about their air lines to family and friends are an important, cost-effective method of promotion which are suggested to make profit. The goals of service recovery strategies are consisted how to satisfy the passenger in during that time when the flight is on the board, identifies and corrects the problems in a time without negative effects and improves professional air staff to be helpful and friendly with passengers. The Emirates Airline company, as the biggest air company in the world, is recognized the service recovery as a significant determinant of passenger satisfaction and loyalty. The most common and frequently what they used in service recovery are: 1. apology 2. assistance 3. compensation The apology can be in two forms: verbal and writing. For example, in the Emirates Airline, I found the tactical way which the air staff used in the during flights time. If some kind of the drinks or some kind of the meals are finished in the during flight, and that time one of the passengers needs persistently, so air staff solve the problem by nicely and kindly form in offering to choose another drinks and meals which they have in menu. The writing form is used when the situation or problems are decided by official form from Emirates Airline management. The assistance is used in finding the luggage by air staff which are in the airports (local or international terminals). Emirates Airline is suggested to find luggage by modern technology as operational efficiency between operations and general system of technical supporting inside the airport where were going lost luggage. The compensation is frequent form of the service recovery, which can be financial form, its meant that the Emirates Airline is able to pay the compensation from the negative effects in during the flights time if the occurrences were happened without passengers fault. Another form of compensations are vouchers, free upgrades to gifts or loyalty miles, can also be defined against a complaint category and stored for each complaint. Vouchers can be auto-generated and points can be auto-credited into the members account. Tier upgrades can be provided as compensation, and tier downgrades or expiry of points can also be restricted for members. Why are the air staff so qualified and professional in the service recovery? The Emirates Airline Company invests much more time and money in training each new employee than many of its competitors. There are 18,179 employees work in the Emirates Airline who are qualify after 3 months of 13 indoctrination will receive 450 hours of training in their first year and 160 hours of training every year after. Training programs include methods of the communication with passengers in the board during the flights, how they can make service without negative effects just use the smile or literate speech which are based on the psychological principles. The motivation employees, train them, care about them, and make winners of them are successful steps in the service recovery. The Emirates Airline knows that if they treat their employees correctly, they will treat the passengers right. And if the passengers are treated right, they will come back. Effective service recovery is not just an after-thought but is rather an intentionally designed part of service delivery system that has been planned into the service design in support of the service recovery strategies. The Emirates Airline believes that the service recovery is one of the most important key factors differentiating business performance and success between competitors. Understanding the system of the service recovery in the Emirates Airline Company, how they can solve and decide situations with passengers before the flight, during the flights time, and after the flight without negative effects, I was analysing that this air company however has failures, mistakes and complaints which could be happened in the process of service delivery. The service failure occurs when the passengers do not get basic services from air company. The passengers consider centre of the service failure because they have been promised or contracted, either directly or implied and are basic to the whole service experience, for example, in the Emirates Airline, this is reservations air tickets which could be booked in official website or in the official agency. According statistical report which was established by the Emirates Airline, I could see which kind of service failures and complaints were happened in during flighting process, which are widespread and how this air com pany tried to minimized effects. The service failures, which were founded in the Emirates Airline Company: 1. Ethical problems (conflict of interests) 2. Personnel failures 3. Safety issues 4. Baggage handling 5. Ticketing matter 6. Doing work too slowly in-flight 7. Responses to service failure 8. Employee responses to customer needs and requests The most serious failure in the Emirates Airline was slow the service in-flight, the drink and the meal brought lately, the air staff were unhelpful and unfriendly because on the board were about 175 passengers who were flied on the long destinations. Other frequently mentioned problems related to agent operations which were provided booking and reservation air tickets. After according that statistic report, the Emirates Airline was developed absolutely new model of the service recovery strategies which were helped to solve and minimized the service failures in the organizational process and satisfied the passengers in-flight and on the ground. This air company was organized Service Recovery Management, that the functions are detection, analyzing and solving service failure without negative effects between organization and passengers. Finding à ¢Ã¢â€š ¬Ã‚ ¢ It is very difficult to exceed passengers expectations in service recovery. The Emirates Airline typically exceed passengers expectations in problem situations in only one of 10 problem occurrences. This air company are at least four times more likely to fail to satisfy a passenger in recovery efforts than they are to exceed expectations. à ¢Ã¢â€š ¬Ã‚ ¢ When the Emirates Airline resolves problems in a method that meets, but does not exceed expectations, satisfaction scores are significantly lower than when an experience is problem-free. à ¢Ã¢â€š ¬Ã‚ ¢ The only time satisfaction and loyalty are improved after a problem is when service has been outstanding throughout the entire experience. Outstanding problem resolution is seen as a part of a larger service culture within the air company, not as a stand-alone reaction. à ¢Ã¢â€š ¬Ã‚ ¢ Recovery efforts arguably represent a much greater cost compared to the type of service recovery and service failure. à ¢Ã¢â€š ¬Ã‚ ¢ Good training provides air staff with the skills and confidence to perform well. Giving them the opportunity to practice their customer service skills in a safe environment will help them to apply those skills in the sales environment. à ¢Ã¢â€š ¬Ã‚ ¢ Good service in the Emirates Airline is tightly linked to good sales. If service standards are poor, sales performance will inevitably be poor as well. à ¢Ã¢â€š ¬Ã‚ ¢ Satisfied, loyal air staff will take proper care of their passengers, resulting in high levels of passengers satisfaction and repeated successful sales. à ¢Ã¢â€š ¬Ã‚ ¢ On the service recovery in Emirates Airline Company is influenced the elements as the air company will be successful in the organizational process: Environment Qualification staff Performance Motivation Conclusion This research paper has reported the main reasons of service failure within international airline company which is the Emirates Airline Company. The findings shown that service recovery excellence can only be achieved through passenger satisfaction, professional staff and loyalty as a result of senior management commitment. The paper has determined the air companys process of service recovery with respect to the main causes of service failure, in its goal to achieving passenger satisfaction. There are two component consisted service recovery. The first one is service failure and the second factor is satisfaction. In this structural model, I also mentioned about two predictors which can directly influence on service recovery. Qualification employees and loyalty directly impact on service recovery, that I explained earlier the way that how they can increasing high-level, be perfect in relationships with passengers of the Emirates Airline company in details. This research paper is confirmed previous assertions that passengers satisfaction and loyalty require high levels of management commitment, as well as frequent communication and indicated that for service recovery to be effective, it must be external (to the passengers) as well as internal (to the air company) so that internal improvement can be ensured. The Emirates Airline has to conduct surveys from time to time to get the uttermost feedback from employees and first time passengers as well. The Emirates Airline has to improve passengers satisfaction without negative effects after covering failure, tries to provider training programs for air staff, because the service recovery is so important for reputation air company. They should be more focus on the solving problems between air company and passengers by professional way because one of the weaknesses that a bid company faces is the decentralized organizational structure. So controlling the big company such as the Emirates Airline would be very difficult without having the centralized and good structure in the organization. For the huge air companies such as the Emirates Airline that is geographically apart, using the virtual organization in order to control the all aspect of the company is essential. In conclusion, for each air company, especially for large air companies, the service recovery is one the most important part in organization that can make the air company more successful because I can reach all the important success key such as passengers satisfaction and encourages of passengers and employees, better behavior, better communication and highest service quality through the air company. Once a air company decides how it wants its members to behave, what attitudes it wants to encourage, and what it wants its members to accomplish, it can then design its structure and encourage the development of the cultural values and norm to obtain these desired attitudes, behaviors, and goals.

Explain for Which Reasons the Real Wage Is Expected

Explain for which reasons the real wage is expected to be acyclical in the classical model, countercyclical in The Keynesian Model and Procyclical in the New Keynesian model. Which model better fits the empirical evidence? Introduction The concept of real wages has increasing significance in the current world. Rising inflation and recession in almost all major economies have led to the importance of studying real wage with respect to prices and economies themselves. Such a study would require an in-depth understanding of the business cycle of real wages.From Classical theory to New Keynesian theory, Cyclicality of real wage has been defined in contrasting terms. Much of the conflicting evidence is simply characteristic of empirical research. Researchers use different model specifications and estimation techniques. Empirical results are often sensitive to the choice of cyclical indicators and time period chosen (Dimelis, 2007). This essay seeks to explain why real wage is expected to be acyclical in the classical model, counter-cyclical in the Keynesian model and procyclical in the New Keynesian model and shed light on which model best fits empirical evidence.Real Wage Real wage is defined as the â€Å"wage paid to the average worker divided by the price level. †(Delong and Olney,2006 p. 535) It therefore measures the cost of labour in real terms as it is the number of units of output that can be exchanged for one time-based unit of work. (Levacic and Rebmann, 1982) The Classical Model In the classical model, the basic assumption is that prices and wages are flexible. The basis of classical theory is that the markets work perfectly, that prices adjust rapidly to cover any gap that may arise due to a difference in the quantities demanded and supplied. Delong and Olney,2006) The classical model thus assumes full employment, i. e. the actual output matches the potential output of the economy. Since prices are flexible, an increase in the supply of labour wil l lead to a deficit in the demand, as a result some workers will become unemployed, and some of the unemployed will offer their labour at a lower wage in an attempt to secure employment. As a result, those employed will also lower their wages causing the wage to decline relative to price level P, and real wage to fall.Due to the law of diminishing returns of marginal product of labour, as real wage falls, firms wishing to maximize their profit will employ more workers leading to an automatic adjustment of the labour market which is once again at equilibrium. In the case of demand exceeding supply, firms will offer higher wages to attract workers which will cause the real wage to rise. As a result other firms will reduce their labour such that the demand equals the supply again, and the labour market is at equilibrium.Thus real wage, in the classical model ,its movement is independent of the direction of growth of economy and is thus said to be acyclical. (Delong and Olney,2006; Mank iw, 2003) Though few empirical studies support the theory that wages are acyclical, most critics pointed out that many wages and prices are not flexible and it is this inflexibility that explains both the existence of unemployment and the non-neutrality of money (Mankiw,2003) .Gamber and Joutz(2001) in their paper ‘Real wages over the business cycle’ studied the movement of real wage with respect to labour supply,demand ,aggregate demand and oil prices and concluded that increases in oil prices and reduced hours had little impact on the real wage thus making real wage acyclical. This could be true of the data studied, however many researchers including Solon et al (1994) have questioned evidence that claimed real wage to be acyclical, saying that a compositional bias tends to mask the true cyclical behaviour of a particular group’s real wage.The Keynesian Model While the classical model is only appropriate when wages and prices are flexible, it provides a simplif ied analysis of how the economy works. A more realistic model is however the Keynesian model which is very different from the classical model in many ways. To begin with, the model does not guarantee full employment and the actual output does not always equal potential output which is due to the basic assumption that prices and wages are â€Å"sticky†. That is, they will not move freely and rapidly in response to a change in demand or supply. (Delong and Olney, 2006)The reasons behind sticky prices have been identified by many economists; some explanations given include the impact of implicit contracts which involve non variable wages together with a probability of layoff, without appealing to risk averse behaviour (Levacic and Rebmann, 1982). Another simplified explanation is that managers and workers find re negotiating wages costly or they lack sufficient information. The problem of â€Å"money illusion† is also a possible explanation where workers and managers over look the effect of price level changes when assessing the impact of changes in wages or prices on their real income. Delong and Olney,2006) In the Keynesian model, if there is a decline in a consumer’s propensity to consume, there will be a fall in expenditure for goods. However, there is no change on the spending on investment goods, flow of exports or government expenditure. When firms see the spending on their products declining, they will reduce the production rather than prices since prices are sticky to avoid accumulating unsold inventory. When firms reduce their production, naturally they will fire some of the workers since workers will not reduce their wages (as they are sticky).This leads to an overall drop in the national income, which as a result of the multiplier effect is greater than the decline in consumer spending. (Delong and Olney, 2006) Keynes’ theory assumes that there is a negative correlation between real wage and output or employment, i. e. that real wage in the Keynesian model is counter-cyclical (Blanchard and Fisher, 1989). Some empirical data supports this behaviour, Swanson(2007, p. 33), in his paper says that â€Å"anecdotal evidence from the Great Depression and the 1920–21 contraction strongly suggests that real wages were countercyclical during these episodes: e. . , â€Å"[Benjamin] Strong wanted to wait until wage rates were lower. He noted that deposits had fallen off considerably, retail prices had fallen moderately, wholesale prices precipitously [56%], but wages had hardly been affected (Friedman and Schwartz (1963) as cited in Swanson (2007), p. 33). † Swanson (2007, p. 34)also notes that â€Å"workers’ wages have been counter cyclical over both the post-War and post-1967 period when those wages are deflated by the price index of the worker’s own 2-digit or 4-digit industry and compared to the state of economic activity in that same industry. And studies using data disaggregated by industry have shown a rather countercyclical behaviour for the US (Mehra, 1982; Burda, 1985 as cited in Dimelis, 1997 p. 312)) Although the Keynesian model was a more realistic model, it was criticised for its lack of clarity on how the labour market, and equilibrium is attained. This led to the development of New Keynesian Economics. (Mankiw, 2003) New Keynesian Model Partly due to criticism of Keynesian Economics, New Keynesian Economics was developed.The new Keynesian model tries to explain how wages and prices behave in the short run by identifying the market imperfections that make them sticky and cause the economy to shift from its natural state. (Mankiw, 2003) In other words, it uses micro foundations to explain macroeconomic effects. The model, like the Keynesian model builds on the assumptions of sticky wages and prices with the traditional model of aggregate demand and supply and tries to provide a better explanation of why wages and prices are sticky in the first plac e.It proposes that small costs of adjustment or rigidities can have large macroeconomic effects. (Mankiw, 2003). Blanchard and Gali (2005, p. 10)assume that â€Å"real wages respond sluggishly to labor market conditions, as a result of some (unmodelled) imperfection or friction in labor markets. † It also assumes that real wages of the current period to some extent depend on the real wage of the previous period. And that current inflation is the result of decisions based on news about future demand and cost conditions obtained in previous periods, in addition to current information.A consequence of that â€Å"distributed lag† property is the emergence of inertia in inflation. (Blanchard and Gali, 2005) Real wages are procyclical and are thus positively correlated with the output, they rise as output rises (above its natural level) and fall as output declines (relative to its natural level). This is because nominal wages are positively correlated with the business cycle , while prices in the New Keynesian model are sticky. (Mankiw, 2003) In the above explanation of the classical and Keynesian model, there is some empirical evidence that supports the behaviour real wage as acyclical and counter-cyclical.However, there are a larger number of studies that conclude that real wage generally exhibits procyclical behaviour ( Keane, et al. (1988);Kydland and Prescott (1989);Solon et al. (1994);Peng and Siebert(2008)). According to Blanchard and Fisher(1989, p. 19), real wage is weakly procyclical, showing a positive correlation between real wage and output but being â€Å"statistically insignificant†. However, Solon et al. (1994) found the aggregate real wage to be significantly procyclical and in a further investigation found that micro study of the same data revealed stronger procyclicality of real wage than that revealed by aggregate data. Kandil and Woods, 2002) Several empirical studies of real wage cyclicality of various countries such as Germ any(Dimelis, 1997), Italy(Peng and Siebert, 2008) and USA( Solon et al. , 1994; Kandil and Woods, 2002) conclude that real wage is more procyclical in nature. One can draw the conclusion that, real wage, as supported by empirical evidence, is procyclical, whether it is weakly procyclical or significantly so. Conclusion It can thus be concluded that, the three models explained differ in many aspects particularly their explanation of the behaviour of real wage.Studies have been undertaken to understand the cyclicality of real wage with respect to real market conditions, and although some studies support that real wage is acyclical and counter-cyclical, a larger number of studies show that real wage is procyclical on an average. On a micro level as well, real wage has shown strong procyclicality. As mentioned before, the great variance of results in the study of real wage could be a result of the different techniques employed for research, the sample of data studied or if the study was aggregate based or disaggregate based.Thus, while the Classical and Keynesian models are applicable in certain cases, the new Keynesian model is appropriate for many of the prevalent markets or economies. References Blanchard, O. J & Fisher, S, 1989, Lectures on Macroeconomics, MIT press Blanchard, O. J. and Gali, J. , Real Wage Rigidities and the New Keynesian Model (October 31, 2005). MIT Department of Economics Working Paper No. 05-28; FRB Boston Working Paper No. 05-14. Available at SSRN: http://ssrn. com/abstract=842285 Delong , J. B & Olney, M.L, 2006, Macroeconomics, Second Edition, New York: Mcgraw-Hill/Irwin Dimelis, S. P, 1997, ‘Cyclical and causal relations between real wages and employment in the EU', Applied Economics,Vol: 29: 3, p. 311-324 Gamber, E. N. ; Joutz, F. L. , Real Business over the Business Cycle, Eastern Economic Journal, Summer 1997, v. 23, iss. 3, pp. 277-91 Kandil, M & Woods, J. G, 2002, ‘Employment composition and the cyclical behaviour of the aggregate real wage', Applied Economics, Vol: 34: 6, p. 689-708 Keane, M. , Mofitt, R. nd Runkle, D. E. (1988) Real wages over the business cycle: estimating the impact of heterogeneity with micro data, Journal of Political Economy, Vol: 96, p. 1232- 66. Kydland, F. E. and Prescott, E. C. (1989) Cyclical movements of the labour input and its implicit real wage. Research Department Working Paper 413, Federal Reserve Bank of Minneapolis. Levacic, R & Rebmann, A, 1982, Macroeconomics-An introduction to Keynesian-neoclassical controversies, Second Edition, Hampshire: Macmillan press Mankiw, N.G, 2003, Macroeconomics, Fifth Edition, New York: Worth Publishers Peng,F. & Siebert, S. W , 2008,Real wage Cyclicality in Italy, Paper provided by Institute for the Study of Labor (IZA) in its series IZA Discussion Papers with number 2465. Solon, G. , Barsky, R. and Parker, J. A. (1994) Measuring the cyclicality of real wages: How important is composition bias? , The Quarterly Journal of Econo mics, Vol:CIX,p. 1- 25. Swanson, E, 2007,Real wage cyclicality in the PSID, working paper series, Federal bank of San Francisco

Pocahontas Essay examples - 1015 Words

Many moons ago, an Indian girl was not yet born but there were many problems with Indians and the white man as the Indians. This unborn child would become a huge part of colony history between the Indians and the English; this child was to be recognized in history by many different names the most famous name would be Pocahontas. The book I read was about Pocahontas by Grace Steele Woodward. This book covers many different subjects in Pocahontas’s life. The book begins with a background of The Powhatans, Pocahontas’s people. She was not just a little Indian girl but the daughter of a very powerful chief. Before she was born Chief Powhatan claim many of the lands around and near the James Pensile and up through the Chesapeake Bay area. He†¦show more content†¦Her secret name only known by her tribesmen was Matoax meaning amp;quot;Little Snow Featheramp;quot;. (Woodward, 20) During The first days of Jamestown, Pocahontas started to watch and observed the new stran gers in her land. She starts to see how they ran life and govern themselves. Pocahontas was still very young when the first settles land at Jamestown. When she starting visiting the colony there were only about 100 Englishmen, the Anglican chaplain, and the twelve labors. Pocahontas was mostly intrigue with Captain John Smith. Smith was a dashing young 26-year-old. Captain Newport arrested Smith on route to Jamestown for inciting mutiny among some of the crewmen on the ship Susan Constant. Smith was released after landing at Jamestown but Smith could not take the oath of allegiance to King James or sit with the council until June 10, when he was cleared of all charges. (Woodward, 55) John Smith, to Pocahontas, was the most approachable of all the English colonists. He took the initiative to learn the Powhatan language and try to communicate between the Indians and the colonists. Smith also knew that the Indians could help the colonists in their time of need. Pocahontas’s fath er was a little less interested in talking t the white man. He felt that they would bring destruction to his great empire andShow MoreRelated Pocahontas Essay941 Words   |  4 PagesPocahontas For more than two centuries since the death of the Indian princess Pocahontas, legends and stories of romance have been imbedded into our minds, but her dramatic life was more important to the creation of a segment of American history than legend. Around the year of 1595, Pocahontas was born to chief Powhatan, the powerful chief of a federation of Algonquian Indian tribes who lived in the tidewater region of Virginia (Sahlman). She was but one of the many children of Powhatan,Read MoreRacism in Pocahontas1552 Words   |  7 PagesRacism in Pocahontas The film Pocahontas, produced by Walt Disney films, portrays the tension between the Powhatan tribe and English settlers during the establishment of Jamestown, the first permanent English settlement in the New World. 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Pocahontas was born in 1596 to Indian chief Powhatan aroundRead MorePocahontas and John Smith805 Words   |  4 PagesPocahontas and John Smith Pocahontas is set in 1607, just as a new age of exploration has begun. A group of British adventurers led by the greedy governor of the Virginia Company, John Ratcliffe, and including a fearless soldier named John Smith, have set sail for the New World aboard The Susan Constant, seeking gold and other treasures. Meanwhile, in Virginia, a beautiful young Native American woman named Pocahontas, the daughter of Chief Powhatan. The type of painting is made of oilRead MorePocahontas : Disney Vs. History1092 Words   |  5 PagesPocahontas : Disney vs. History Disney’s Pocahontas is a great movie, but is it historically correct? Well the answer is both yes and no. There are similarities between the history of it and movie, but there’s also differences. Why don t I tell you about them. Let’s talk about Disney first and foremost. In the Disney movie she is portrayed as a beautiful, young, skinny, Indian woman. She is the only daughter of Chief Powhatan and speaks English very well(so does the rest of the tribe). John SmithRead MoreFilm Analysis Pocahontas Essay949 Words   |  4 PagesFilm Analysis: Pocahontas The animated Walt Disney movie Pocahontas is based on a true life story of a young Powhatan Indian girl named Pocahontas who falls in love with John Smith. In the making of the movie, Walt Disney, attempts to relate to the early 17th Century historic event of Europeans settling in Jamestown; however, Disney did not portrait the true story. Disney rewrote the story by making it a beautifully romantic and animated love story like a Cinderella fairytale. In the Walt DisneyRead MoreCritical Analysis Of The Myth Of Pocahontas1365 Words   |  6 PagesCritical Analysis of the Myth of Pocahontas John Smith was a president for one year when Jamestown colony was faced with extreme times of difficulty from 1608 to 1609. Smith was instrumental in the endurance of his colony during that year of difficulty through his leadership style (Tyler 27). Smith participated in battles in his early years whereby he served as a soldier in French and Dutch armies as well as a general in the Transylvanian army. Owing to his notable successes in battle, he was consideredRead MoreAnalysis Of The Movie Pocahontas 1127 Words   |  5 PagesIf anyone has heard of the name John Smith, then the movie Pocahontas probably comes to mind. Those who know about the movie are familiar with the fact that he plays as the love of Pocahontas’s life. In reality, that was not all that he was. Captain John Smith lived from January 9, 1580 to June, 1631. After a merchant’s apprenticeship, Smith was determined to live a life of combat and serve with the English Army abroad. At work as a soldi er for hire, Smith ultimately embarked on a campaign

Ethics Paper - 681 Words

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One may state that a similarity between utilitarian and deontology is that they both require one to consider their duty something that should be done and considering the character of an individual is if it will be done. If an individual has morals and character he or she may consider it their duty to do what is morally correct. On the other hand although their similarities are close knit; they each have a distinct difference depending on the individual. For instance, recently the complex next door caught fire due to bad wiring. The company put all the tenants up for the weekend because they believed that this is what they ought to do. After the weekend the tenants were told that the situation had been turned over to their insurance company and it was out of their hands. The tenants believe that the company should hold their self-responsible and accommodate them much more. The utilitarian theory would say that the company is responsible and that they ought to do the right thing. 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